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Frequently Asked Questions
Q: How long does it usually takes for my Reman Engine to arrive?
A: Typically, it takes somewhere between 5-7 business days. However, sometimes due to unusual circumstances like weather delays, order volumes, holidays, etc., it may take some additional time.
Q: After my order has been processed, how long will it take to ship my remanufactured engine?
A: Typically, your engine will be shipped within 2-3 business days. Please allow additional time due to weather delays or unforeseen circumstances.
Q: How does my part arrive?
A: Your remanufactured engine will arrive in a POD. A POD is a special container designed for the shipping of Reman Engine as well as your core return. You will find carrier and tracking information along with shipping confirmation email through our website.
Q: Will I be receiving the exact part I have searched for?
A: OEM auto parts are interchangeable within multiple years, makes and models. Same part throughout multiple year range will result in an exact fit for multiple makes and models as determined by OEM standards.
Q: How do I know that the engine I found on your website is compatible with my vehicle?
A: Our checkout process is designed to verify compatibility of your part, based on VIN (Vehicle Identification Number), which you will be asked to enter during the checkout. Your credit card will not be processed until verification is complete. Should we need any additional information, you will be contacted by a member of our sales support team.
Q: What will be included with my Reman Engine?
A: Our Remanufactured Engines always come as a long block.
Q: Does you quote include free shipping and handling?
A: To qualify for our free shipping service, customer’s delivery address must be in commercially zoned location. Home business is not considered as commercial address. Commercial/ Business address location is capable of receiving freight without the need of prior notification or appointment setup and capability of unloading with forklift from the delivery truck. Please ship directly to your repair shop or dealership performing repairs to utilize free shipping with us. Under normal circumstances order are received within 7-14 Business Days (Excluding weekends and Holidays). Please note, certain locations (remote areas) as well as certain locations in CO, UT, MT, NY, OR, CA may result in additional delivery fee. However, due to increasing order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Please note all shipping times are estimates and not guarantees. Car Part Planet will not be responsible for any additional fees that carrier may charge due to re-delivery or storage. All engines and transmissions are inspected before shipping to purchaser. However, damage may occur during shipping. We request that customers inspect all engines and transmissions at the time of delivery for any damage. Report damaged, wrong or missing parts before signing any shipping documents. Damage, wrong or missing parts should be reported by the purchaser at the time of delivery. Failure to report damages before signing shipping documents, places responsibility on purchaser (receiver). Purchaser refers to any representative of the company designated to sign for delivery.
Q: What are the payment options?
A: All major credit cards are accepted through our website. Payments are also accepted through Chase QuickPay. Please note, your payment has to be in full before your engine will ship.
Q: What happens when the order is placed?
A: Our sales and customer support team will get it processed. You will be contacted if any additional information is needed.You will receive your tracking number, once your order is shipped.Please allow for 7 - 14 Business Days(Excluding weekends and Holidays) for your order to arrive.
Q: What is the best method to contact you for any questions or concerns?
A: The best method to contact us is through our Contact Us page on our website. We typically answer all messages within the same day (usually within 1 hour). Should you have any questions, please feel free to call us at
Our Customer Service agents are standing by…
Please contact us with any questions at (877) 343-7352
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Up to 5 Years Unlimited Miles Warranty
No Core Charge for 30 Days
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